Terms and Conditions
Order
When you place an order with Hultins Optik, you are agreeing to our terms and conditions of sale and delivery, as well as our privacy policy. You must be aged 18 or over to shop with us and must be resident in Sweden.
Once you have placed your order, you will receive an order confirmation at the email address you have provided. If, for any reason, you have not received a confirmation within 48 hours, please contact us.
Can I cancel my order?
If you wish to cancel an order immediately after making your purchase, please contact us at weborder@hultinsoptik.se so that we have time to stop the delivery. If the delivery has already been dispatched, the same rules apply as for the right of withdrawal.
Payment options
In partnership with Kustom Checkout, we offer a range of payment options. These include Klarna invoice payments, instalment payments, credit card payments (Visa, Mastercard, Amex) and direct payments (Apple Pay, Google Pay, Swish).
By providing your details at the checkout, you agree to Kustom’s and Klarna’s terms and conditions. By clicking ‘Complete purchase’, you agree to Hultins Optik’s terms and conditions of sale and privacy policy.
In our high-street shop, we are cash-free but accept payment via Swish, instalments and card payments (Visa, Mastercard & Amex).
Delivery
For orders over 1,000 SEK, Hultins Optik covers the postage or home delivery; otherwise, a postage charge will apply. We also offer free returns should you be dissatisfied with your purchase; please contact us regarding the returns procedure.
Depending on where you live, you have a range of delivery options to choose from, which are clearly shown at checkout. We always offer free home delivery (for purchases over 1,000 SEK) where the courier can deliver the parcel directly to your address. Otherwise, the chosen courier will deliver to a collection point near you. We deliver within 3–18 days. Naturally, we want you, as a customer, to receive your order quickly and we always do our best to ensure this. Normally, the product is delivered within 3 days, but items such as bespoke tinted glasses take a little longer.
In the event of abnormal use of free delivery and returns of goods, Hultins Optik reserves the right to refuse further purchases from the customer.
For further information regarding free delivery, see: https://hultinsoptik.se/fri-frakt-av-glasogon/
What happens if I don’t collect my parcel?
For parcels that are not collected, a fee of 200: – will be charged to cover the costs you have incurred for us. This covers dispatch, packing, packaging, delivery, return delivery, return processing and restocking in the warehouse.
Damage caused during transport
If your parcel has been damaged in transit, please take a photo of it and contact us immediately at: weborder@hultinsoptik.se
What happens if my item is out of stock?
We have a very large stock and try to keep our online shop up to date, but if, unfortunately, the item you have ordered is not in stock, we will contact you immediately to find a solution. In that case, we will let you know the approximate delivery time and any alternatives in terms of colours or frames. If you are not satisfied with any of the alternatives, we will, of course, refund your purchase.
Delivery delays
Should your order be delayed, we will contact you to let you know the estimated delivery time and any alternatives. If the delivery date was of essential importance, you may be entitled to cancel the purchase.
How long do the right to return and the right to exchange apply for?
As a consumer, you always have a 14-day right of withdrawal when shopping online; read more under the section ‘Right of withdrawal’ below.
Right of withdrawal
You have the right to cancel your purchase without giving any reason within 14 days of receiving the product. This means you can return the product if you are not satisfied with it, for example if you do not like the fit or the colour. The product must be returned in accordance with current consumer legislation.
The product must be returned in its original condition and any seals must remain intact. In the event of damage or wear and tear, Hultins Optik reserves the right to apply a depreciation deduction of up to 100 per cent.
The right of withdrawal does not apply to the following types of products:
– Products which have been manufactured in accordance with the customer’s instructions or which have otherwise been given a distinct personal character
If you wish to exercise your right of withdrawal, you can either use our form here or, if you prefer, ARN’s withdrawal form, which you can find here.
Please then send
the form to weborder@hultinsoptik.se or to the address below:
Hultins Optik
, Box 4086
, 10262 Stockholm
If you change your mind about your purchase, Kustom will refund the payment we received from you. The refund will be processed without undue delay. However, we may have to wait to process the refund until we have received the product back from you. Kustom will use the same payment method for the refund as you used when placing your order. The product must be returned to us within 14 days of you notifying us of your wish to return it.
Returns
For returns, we need the following
information from you:
• Order number, which can be found on your delivery note.
• Your name and contact details•
The quantity and names of the
products you wish to
return
For a return to be approved, the returns form must be completed and included in the parcel; the product must be in its original condition; and any security seals must be intact and still attached to the product. We will then cover the cost of the return, once you have contacted us.
Return parcels should be sent to:
Hultins Optik
Box 4086
10262 Stockholm
As the customer
, you are responsible for the parcel when returning it to us. You are liable for the cost of any parcel that goes missing whilst in transit from you.
Complaints
If we have delivered a product that has been dispatched in error or is faulty, please contact us as soon as possible so that we can help you resolve the issue. Please send an email to weborder@hultinsoptik.se and describe the fault.
If we are unable to resolve the issue, you may, of course, make a complaint about the product to receive a replacement. Complaints must be made in accordance with the instructions provided by us and as set out below. The right to make a complaint covers products that are faulty in accordance with applicable consumer protection legislation. If you wish to make a claim regarding a fault in a product you have ordered, please contact Hultins Optik as soon as possible after the fault has been discovered, using the contact details provided below under ‘Other information’. Claims made within two months of the fault being discovered are always considered to have been submitted in good time.
Hultins Optik covers the cost of return postage for approved complaints.
Once the product subject to the complaint has been returned and the complaint has been approved, Hultins Optik will compensate you in accordance with current consumer protection legislation. Hultins Optik endeavours to ensure this takes place within 30 days of our receipt of the complaint. However, it may take longer depending on the nature of the product. Hultins Optik reserves the right to reject a complaint if it transpires that the product is not faulty in accordance with applicable consumer protection legislation.
In the event of a complaint, Hultins Optik follows the guidelines issued by the Swedish National Board for Consumer Complaints. As a consumer, you have a three-year right to make a complaint. You can also find further information on the Swedish Consumer Agency’s website.
Dispute
In the event of any dispute, we refer to:
| The National Board for Consumer Complaints, PO Box 174 , 101 23 Stockholm , www.arn.se |
Alternatively:
EU ODR: https://ec.europa.eu/odr
Error
We accept no liability for any inaccuracies in the information on this website and reserve the right to change prices without prior notice. Hultins Optik reserves the right to make price adjustments, hold clearance sales, account for stock discrepancies, address technical issues, amend technical specifications and correct any typographical errors on our website or in our advertisements. We reserve the right to cancel incorrect orders.
Miscellaneous
We cannot guarantee that the colours and patterns on our sunglasses and spectacle frames are reproduced exactly in the images, although this is our aim. We want you, as a customer, to feel confident and satisfied with your order. You can always email us at weborder@hultinsoptik.se or call us on 08-6422322 on weekdays from 9.30 am to 6 pm and on Saturdays from 11 am to 3 pm. We usually reply to your email within 48 hours.
Finally
We will, of course, do our utmost to ensure that you become a satisfied and returning customer, and we hope that you will place your trust in us to help you with your new glasses or sunglasses.